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Guide – Fix Mate

Fix Mate stands for Metropole Services Exchange, and we are proud to be India’s trusted platform for premium at-home services. Our all-in-one solution enables users to hire skilled professionals for a wide range of home needs—from beauticians and masseurs to sofa cleaners, carpenters, technicians, and more. Fix Mate offers one of the most seamless and efficient ways to schedule services such as home cleaning, moving, painting, handyman work, AC servicing, plumbing, pest control, and other essential tasks.

We aim to simplify daily life by delivering fast, reliable, and high-quality services in real time—right at your doorstep.

How do I make a booking?

You can book a service with Fix Mate in four simple steps:

1. Specify how long you need the professional’s assistance.
    
2. Choose your preferred date and time.
    
3. Provide your contact information and location.
    
4. Confirm your booking! Payment is made only after the service is completed.

Once your booking is placed, you'll receive a confirmation email. In-app reminders will also be sent as your scheduled time approaches.

Can I change or cancel my service?

Yes. You may cancel or modify your booking up to 12 hours before the scheduled service without any charge. Cancellations or changes made within 12 hours of the service time may incur a late modification or cancellation fee.

Where and how can I track my booking?

All your bookings can be tracked and managed directly within the Fix Mate app. You can also view details, reschedule, or reach support. If you’re accessing via our website, simply navigate to the “Account” section for full booking management.

How do I get a discount?

Fix Mate offers special promotions and discount codes regularly. You can find active promo codes in the app or on the website, along with instructions on how to apply them. Please note that terms and conditions may apply.